Start Using CallStack

CallStack is the calling workspace inside Dial Many. Use it to organise campaigns, prepare lists, make calls, record outcomes, and keep the team aligned.

Sign in

Open the Dial Many app and sign in with the email address your team invited. If you are joining a team, accept the invite from your email before creating a new workspace.

After signing in, choose the workspace for the team or client you want to work with. A workspace holds the campaigns, contacts, settings, billing, team members, and reports for that account.

Check your workspace

Before you start calling, check the basics in Settings:

• Your name and notification preferences are correct.
• The right team members have access.
• Callers have permission to call and add notes.
• Managers can edit campaigns, targets, lists, and reports.
• Phone numbers, scripts, outcomes, and list defaults are ready.

Create your first campaign

A campaign is the working space for one calling objective. Create a new campaign when the goal, audience, client, offer, or report should be tracked separately.

Add a clear campaign name, owner, goal, source, deadline, call script, and outcome options. If your team uses different scripts or outcomes for different clients, keep those details on the campaign so callers see the right guidance.

Add contacts

Most teams add contacts by importing a CSV. Review the preview before saving the import:

• Match each column to the right contact field.
• Check names, phone numbers, emails, companies, and source labels.
• Review duplicates before they enter the campaign.
• Check suppressed or blocked contacts.
• Export rejected rows if you need to fix the file and upload again.

Small manual edits are fine after import, but the campaign queue works best when list issues are fixed before callers begin.

Start calling

Use the campaign queue instead of searching the full contact table. The queue shows the next contacts to work, including priority contacts, callbacks, retries, and hot leads.

Open a contact, review the notes and script, then start the call. After the call, choose the correct outcome, add notes when needed, and schedule follow-up if the contact asked for it.

Read progress

Campaign stats show progress, list health, call activity, meetings, outcomes, and follow-up pressure. Use them to decide whether the list needs cleaning, the script needs adjusting, or the team needs more calling time.

If a number looks wrong, a metric is missing, or a contact should not be called, pause the campaign and fix the list before continuing.