Use this page when you want a quick explanation of a Dial Many feature or term.
| Term | Meaning |
|---|
| Workspace | The account area for one team, company, or client. |
| Campaign | A focused calling project with its own list, goal, script, outcomes, and reporting. |
| Contact | A person your team may call or follow up with. |
| Queue | The ordered list of contacts that should be worked next. |
| Outcome | The result saved after a call, such as no answer, booked meeting, not interested, or callback. |
| Callback | A scheduled time to contact someone again. |
| Suppression | A contact, number, company, or list rule that prevents calling. |
| Hot lead | A contact that needs fast follow-up because they showed strong intent. |
| Public campaign link | A shareable campaign progress view for clients or stakeholders when your plan includes it. |
| Need | Go to |
|---|
| Add or edit campaign details | Campaign settings |
| Upload a list | Campaign import or Contacts |
| Call the next person | Campaign queue or Calls |
| Change team access | Settings, then Team |
| Update scripts or outcomes | Settings or the campaign setup |
| Check progress | Stats or Reports |